consumers filed reports with the District’s Metropolitan Police Department alleging that Handy cleaners stole property from their homes. While they claimed that their cleaners were “trusted” and “fully vetted,” in reality their screening failed to identify individuals with serious criminal histories. However, sharing-economy businesses must develop the same good practices that all other businesses follow in order to treat their customers fairly.”Īccording to the suit, filed in September 2016, Handy misled consumers about the background checks they performed on cleaners, who were given unsupervised access to consumers’ homes. “The District welcomes innovation in emerging economic sectors like app-based services. “This is a victory for District consumers and sends the message that all sharing economy companies like Handy must play by the same rules as traditional brick-and-mortar companies, including truthfully representing their products and services,” said Attorney General Racine. The settlement provides restitution to those customers harmed by Handy’s cleaners, as well as consumers who have complained that they were misled into enrolling in a cleaning plan involving recurring charges and fees when they thought they were purchasing only a single cleaning service. Numerous Handy customers have reported having their personal items stolen by house cleaners they hired through Handy. The lawsuit alleged that Handy Technologies misled consumers about the safety of the in-home cleaners offering their services through Handy’s website and smartphone application. Racine announced today that his office has obtained restitution for consumers through its lawsuit against Handy Technologies, a “sharing economy” company.
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